{"id":17863,"date":"2026-10-21T05:49:13","date_gmt":"2026-10-21T03:49:13","guid":{"rendered":"https:\/\/staging.meytec.eu\/?page_id=17863"},"modified":"2026-10-22T04:27:25","modified_gmt":"2026-10-22T02:27:25","slug":"guarantee","status":"publish","type":"page","link":"https:\/\/meytec.eu\/en-ie\/service\/guarantee\/","title":{"rendered":"Legal guarantee"},"content":{"rendered":"\n<div class=\"ao26-article\">\n<p><em>Version: 22 October 2026<\/em><\/p>\n<p>Your legal rights are summarised in the <a href=\"\/en-ie\/service\/legal-guarantee-notice\/\">EU notice on the legal guarantee<\/a>.<\/p>\n<h2>Your legal guarantee<\/h2>\n<p>Belgian law applies to your purchase. As a consumer, you are entitled to the legal guarantee of 2 years from delivery. We are liable for any lack of conformity that already existed at the time of delivery and that becomes apparent within those 2 years. This does not affect the mandatory protection you enjoy under the law of your country of residence. Meytec does not provide any additional commercial guarantee.<\/p>\n<p>If a lack of conformity becomes apparent within 2 years of delivery, the law presumes that it was already present at the time of delivery, unless we prove otherwise or this is incompatible with the nature of the product or of the lack of conformity.<\/p>\n<p>In the event of a lack of conformity, you choose between free repair and free replacement, unless your choice is impossible or would entail disproportionate costs. We will point out that choice to you before we repair or replace. After repair or replacement, the statutory rules on the legal guarantee period apply. If repair or replacement does not succeed, you are entitled to a proportionate reduction in the price or to terminate the contract for lack of conformity.<\/p>\n<figure class=\"meytec-harmonised-notice\"><a href=\"\/wp-content\/uploads\/2026\/10\/harmonised-notice-en.pdf\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/10\/harmonised-notice-en-pdf-724x1024.jpg\" width=\"724\" height=\"1024\" alt=\"Legal guarantee\" loading=\"lazy\"><\/a><figcaption><a href=\"\/wp-content\/uploads\/2026\/10\/harmonised-notice-en.pdf\">Legal guarantee \u2013 EU notice<\/a><\/figcaption><\/figure>\n<h2>Electrodes, sensors and solutions: consumables<\/h2>\n<p>pH, ORP (redox) and EC electrodes and calibration, storage and cleaning solutions are consumables. They wear or are used up through use, even with correct use.<\/p>\n<p>Meters, such as the GT-500PH, GT-500S and GT-500EC, are not consumables as devices. Their built-in electrode is, however, a wearing part: it wears from first use, just like a separate electrode. Batteries also run down through use. Normal wear of the electrode and flat batteries are not a lack of conformity. A production fault in the meter, the display, the electronics, the housing or the electrode is covered by the legal guarantee for 2 years.<\/p>\n<ul><li>An electrode ages by its nature, even with correct use. How long it lasts depends on the sample medium, the temperature, the frequency of use, cleaning, calibration and above all storage.<\/li><li>Always store an electrode moist in storage solution. Never let it dry out and never store it in distilled or demineralised water.<\/li><li>You receive solutions unopened and within the expiry date on the label. After opening, the accuracy of a solution depends on use and storage, including contamination, evaporation and contact with air. We therefore cannot vouch for it after opening. A lack of conformity that already existed at the time of delivery is covered by the legal guarantee, even if it only becomes visible after opening, for example a deviating value on first use of a freshly opened pack.<\/li><\/ul>\n<p>A gradually slower response, a lower slope or a zero-point shift after use is normal ageing of the electrode, including the built-in electrode of a meter, and not a lack of conformity. A product that already had a lack of conformity at the time of delivery, or that deteriorates abnormally quickly due to a production fault, is covered by the legal guarantee.<\/p>\n<h2>When is a problem not covered by the legal guarantee?<\/h2>\n<p>The legal guarantee only covers a lack of conformity that already existed at the time of delivery. A problem that arises solely from a cause after delivery is not a lack of conformity at the time of delivery. If the problem becomes apparent within 2 years, we will demonstrate that cause. This includes:<\/p>\n<ul><li>normal wear and ageing, or a battery that runs down through use;<\/li><li>mechanical damage after delivery, such as a broken glass membrane, a damaged or scratched gold sensor, a kinked cable or a cracked housing due to a drop or knock;<\/li><li>temperature outside the range in the manual, such as freezing, overheating or the dishwasher;<\/li><li>water in the device because the battery compartment or the sensor section was not screwed tight, or because the meter was immersed deeper than the MAX line or completely, and moisture or water in the connector of an electrode;<\/li><li>leaking or incorrect batteries, or a non-specified charger or power supply;<\/li><li>substances or measurements for which the product is not intended according to the product information;<\/li><li>storage, cleaning or calibration that deviates from the supplied manual, such as drying out or storage in distilled water;<\/li><li>solutions used after the expiry date, or contaminated or incorrectly stored after opening;<\/li><li>a deviating measured value of a solution that had already been opened, unless the solution was already incorrect at the time of delivery;<\/li><li>use outside the specifications or misuse;<\/li><li>an intervention by someone we have not designated, or a non-compatible product, if that caused the problem.<\/li><\/ul>\n<p>Transport damage that was already present at the time of delivery is covered by the legal guarantee. Report it as soon as possible. A lack of conformity that only becomes apparent after the statutory period is not covered by the legal guarantee. If you bought from a distributor, contact that distributor for the legal guarantee.<\/p>\n<p>The full terms are set out in article 8 of our terms and conditions of sale.<\/p>\n<h2>How do you report a problem?<\/h2>\n<ol><li>Report it as soon as possible, and in any case within 2 months of discovering it, to <strong>info@meytec.eu<\/strong>. A later notification may result in you losing your rights, to the extent that Belgian law so provides.<\/li><li>State your invoice (or other proof of purchase and delivery date), the type and, if present, the lot number, a short description of the problem and, where possible, photos or a short video.<\/li><li>We may ask you how the product was used, cleaned, calibrated and stored, and to send the product to us. Do not send anything back without our return address.<\/li><li>We examine the product and let you know, with reasons, whether it is covered by the legal guarantee. You can always dispute our position and submit evidence yourself.<\/li><li>If it is covered by the legal guarantee, shipping, examination, repair or replacement and return shipping are free of charge.<\/li><li>If it is not covered by the legal guarantee, we do not charge any examination costs. You will receive a quotation for any paid repair or replacement; we will only carry this out with your agreement. If you want the product back without repair, we will inform you of the shipping costs in advance.<\/li><\/ol>\n<p>Nothing on this page limits your statutory rights as a consumer.<\/p>\n<h2>Professional customers and distributors<\/h2>\n<p>For purchases by professional customers, article 9 of our terms and conditions of sale applies.<\/p>\n<p>Meytec BV \u00b7 Poederleesteenweg 94\/E3, 2460 Kasterlee \u00b7 Belgium \u00b7 <a href=\"mailto:info@meytec.eu\">info@meytec.eu<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Version: 22 October 2026 Your legal rights are summarised in the EU notice on the legal guarantee. Your legal guarantee Belgian law applies to your purchase. As a consumer, you are entitled to the legal guarantee of 2 years from delivery. We are liable for any lack of conformity that already existed at the time [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17863","page","type-page","status-publish","hentry"],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/meytec.eu\/en-ie\/wp-json\/wp\/v2\/pages\/17863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meytec.eu\/en-ie\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/meytec.eu\/en-ie\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/meytec.eu\/en-ie\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meytec.eu\/en-ie\/wp-json\/wp\/v2\/comments?post=17863"}],"version-history":[{"count":0,"href":"https:\/\/meytec.eu\/en-ie\/wp-json\/wp\/v2\/pages\/17863\/revisions"}],"wp:attachment":[{"href":"https:\/\/meytec.eu\/en-ie\/wp-json\/wp\/v2\/media?parent=17863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}