Shipping and delivery

Version: 21 October 2026

Free shipping from €100 (incl. VAT). Below that amount, you will see the shipping costs during checkout, before you order.

Where do we deliver?

We deliver to the countries you can select at checkout.

When?

• We aim to ship your order within 48 hours of receiving payment.
• In any case, we deliver no later than 30 days after the conclusion of the contract, unless we agree on a different period together.
• After shipping, you will receive tracking information if the carrier makes it available.
• If we cannot deliver on time, we will notify you. As a consumer, you can then give us a reasonable additional period. If we still do not deliver, you can terminate the contract and we will refund everything within 14 days.

On receipt

The risk of loss or damage during transport lies with us until you, or a third party indicated by you and other than the carrier, has acquired physical possession of the goods. Check the shipment on receipt and report visible damage or an incomplete delivery as soon as possible to info@meytec.eu. As a consumer, you always retain your legal guarantee.

Returns

• Withdrawal (consumers, 14 days): see our Withdrawal and returns page.
• Lack of conformity (for example a defect) or wrong delivery: contact us immediately. The return costs are then borne by us. Do not send anything back without our return address.
• Businesses: a return is only possible with our prior written consent.

The full terms are set out in our terms and conditions of sale.

Meytec BV · Poederleesteenweg 94/E3, 2460 Kasterlee · Belgium · +32 3 377 83 23 · info@meytec.eu

Withdrawal and returns

Version: 21 October 2026

Right of withdrawal for consumers

As a consumer, you can withdraw from your purchase within 14 calendar days without giving any reason. The period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you received your order in several shipments, the period runs from receipt of the last shipment.

How do you withdraw?

Let us know before the end of the period that you are withdrawing:

• online: Withdraw from contract here. You enter your name, your order number and your email address and click “Confirm withdrawal”. We will immediately send you an acknowledgement of receipt of the withdrawal by email, including its content and the date and time of its submission;
• by email to info@meytec.eu, or by letter to Meytec BV, Poederleesteenweg 94/E3, 2460 Kasterlee, Belgium, with a clear statement that you are withdrawing;
• using the model form below. This is not mandatory.

Sending back

• Send the goods back without undue delay and no later than 14 days after your withdrawal to Meytec BV, Poederleesteenweg 94/E3, 2460 Kasterlee, Belgium. You are on time if you send them before the end of those 14 days.
• The direct costs of returning the goods are borne by you.
• You may inspect and try out the goods as you would in a shop. If you go further, you are liable for the diminished value. If you open a sealed bottle or a sachet, or use an electrode or sensor in a sample medium, that diminished value may amount to the full price of that product, because we cannot resell it. If in doubt, contact us first.

Refund

We will refund everything you paid, including the costs of standard delivery, without undue delay and no later than 14 days after we received your withdrawal. If you chose a more expensive delivery method than our cheapest standard delivery, we will not refund the difference. We use the same means of payment as for your purchase, unless you expressly agree to another; this costs you nothing. We may wait until we have received the goods back, or until you have shown that you have sent them back.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Meytec BV, Poederleesteenweg 94/E3, 2460 Kasterlee, Belgium – info@meytec.eu

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / Received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Lack of conformity (for example a defect) or wrong delivery

If a product is not in conformity (for example defective) or we delivered the wrong product, contact us immediately via info@meytec.eu or +32 3 377 83 23. The return costs are then borne by us. For a lack of conformity, our Legal guarantee page applies.

Businesses

Businesses do not have a statutory right of withdrawal. A return is only possible with our prior written consent.

The full terms are set out in articles 5 to 7 of our terms and conditions of sale.